Creating user-centered experiences through design
About me
Hello, I'm Diletta.
My journey in design began with creating bespoke furniture and interior spaces, before moving into process creation projects. I quickly realized that my passion lies in the experience a space enables.
My work has since evolved to include service design and the strategic development of the underlying business concept.
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After graduating in Industrial Design, I expanded my perspective with specializations in Space & Service Design, Design Thinking & Innovation Management, and UX Experience, acquiring the tools to connect aesthetics with strategy and impact.
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Today, I'm passionate about designing complex ecosystems that integrate experiences, working to create end-to-end solutions that are innovative, functional, inclusive, and meaningful.
my Design approach:
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Context Mapping & Strategic Insight
Focus
Conduct qualitative & quantitative research (interviews, surveys, benchmarking) and align goals to fully understand user needs and business pain points.​
Key Outcome
Actionable Insights to inform strategic design decisions.
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Service Blueprinting & Journey Visualization
Focus
Synthesize data into visual tools like Personas, Service Blueprints, and Journey Maps to visualize the end-to-end service ecosystem and its operational gaps.
Key Outcome
Solid foundation for user-centered and operationally sound solutions.
​Prototyping
(Space & Service)
Focus
Create concepts, 2D/3D layouts, and prototypes for both physical spaces and service interactions. Co-create with stakeholders and test ideas directly with users.
Key Outcome
Innovative, feasible, and User-Centered Solutions.
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