Rupelstreek Tourist Center | Diletta Designer

CONTEXT

RESEARCH & ANALYSIS

CURRENT SITUATION:
Spaces and Services

CURRENT USERS

DESIGN CHALLENGES

PROBLEM & SOLUTIONS
& PROTOTYPES
& TESTING

Some of the solutions are already in use in the office

The project focused on redesigning the Rupelstreek Tourism Office in Boom as it prepares to relocate to the historic Master's Residence in Noeveren.

The project goal was to create an efficient and welcoming new space by first conducting an in-depth analysis of the current workspace and operational flow.

This research process identified key areas for improvement that needed to be addressed during the transition to the new location.

DESK RESEARCH

OBSERVATIONS

GROUP INTERVIEW

ONE-ON-ONE INTERVIEW

CO-CREATION

Our methodology included a combination of:

Observational Studies: To see how the current space is used and to identify inefficiencies firsthand.
Interviews: We conducted both group and individual interviews to gather insights directly from staff and volunteers.
Co-creation Sessions: These sessions allowed us to work collaboratively with stakeholders and users to brainstorm and develop solutions.
Desk Research: To collect and analyze existing information about the organization and its operations.

This deep dive into the existing environment helped us formulate a central design challenge and break it down into three specific "How Might We" questions to guide the design process:

This approach ensured that our solutions would not only be aesthetically pleasing but also directly address the functional needs and challenges of the people who use the space every day.

Improving everyday functionality and comfort

The current space falls short in supporting the diverse physical and practical needs of staff and volunteers, who rely on it daily to carry out their work and assist visitors.

Streamlining communication and coordination

As the main users of the office, both staff and volunteers face challenges due to unclear communication and complex coordination. This led to slower daily operations and longer processes.

Empowering volunteer identity and engagement

There is an opportunity to give volunteers clearer ways to present themselves and express their individuality, helping them feel even more recognized and enabling more meaningful engagement with visitors.